Utilizing the Outage and Availability Page
Utilizing the Outage and Availability Page
Introduction
The Outage and Availability page is a critical tool for monitoring and managing service interruptions and ensuring optimal performance of systems and services. It provides real-time updates on the status of various components, allowing the end user customers to be well informed of the current and previous incidents such as maintenance update, downtime etc. This knowledge base article aims to guide users on effectively utilizing the Outage and Availability page to maintain service reliability and availability.
Accessing the Outage and Availability Page and Updates
1. No login requirements.
2. Navigation: Depending on the customer, there are several pages for checking the status for our external party systems. Please refer to the page link below.
Sigfox/Unabiz: https://status.unabiz.com/
Soracom: https://status.soracom.io/
Digital Matter: https://status.digitalmatter.com/
BoxID: https://status.box.com/
3. Other than accessing the Availability page, we highly encourage you to subscribe to get notifications on any updates. For your reference please see the sample screenshot below.
Understanding the Outage and Availability Page
Status Indicators: The page typically displays status indicators such as "Up," "Down," "Degraded," or "Maintenance." These indicators represent the current status of various components or services.
Service Components: Components or services monitored for availability may include servers, databases, networks, APIs, and third-party integrations. Each component is listed along with its status indicator.
Time Stamp: The page provides a timestamp indicating the last update time. This helps users gauge the freshness of the information displayed.
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