Sigfox Device Troubleshooting Guide

Basic Troubleshooting a Sigfox Device

If the unit has not been transmitting it could be on of the following issues:

1.  The device is in a non covered area.

      Bring the device in a covered area. You may check using the Thinxtra Coverage Map.

○      Remove the batteries and put them back to force the first transmission.

2.  The device has depleted batteries.

      Try to replace the batteries on this device or recharge a device using a different charging cable.

3.  The device could be faulty.

      If none of the above fixed the issue, please send an email to and provide us with the device information for remote investigation and a potential RMA/Replacement.

Hope it helps! :)

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