How To Decommission or Unsubscribe Device
Important notice:
Once the device has been unsubscribed the active token will be permanently lost.
Unsubscribing the devices is the only way to stop billing.
Support@thinxtra.com can also help on decommissioning / unsubscribing the device by just filling out our Disconnection Request Form. This is likely the preferred method to unsubscribe in bulk, when there are more than 1 device.
Here's the guide to properly set the device to Off-Contract / Unsubscribe.
1. Go to the DEVICE and select the device ID that you would like to stop from being billed.
2. Once the device is selected, click the Unsubscription date to set the device into Off-Contract / Stop the billing.
3. After clicking Set, you can now choose your desired date to unsubscribe / Off-contract the device.
4. And for the last step you will be asked to confirm the unsubscription and the device token will be definitively lost and set the device in an Off-contract state.
Related Articles
Basic Troubleshooting a Sigfox Device
If the unit has not been transmitting it could be on of the following issues: 1. The device is in a non covered area. ○ Bring the device in a covered area. You may check using the Thinxtra Coverage Map. ○ Remove the batteries and put them ...Sigfox Backend : Creating your first Device Type
Sigfox Backend : Creating your first Device Type Pre-requisites: Sigfox Backend Login Credentials Sigfox Contract with Available Tokens If you don't have any of the pre-requisites above, you may contact support@thinxtra.com so we can assist you ...How to Register Devices on Sigfox backend
Pre-requisite Device ID and PAC End Product Certificate (If the device is Sigfox certified) Step-by-step guide Log in to the Sigfox backend platform here Click on the Device tab. Click on the “New” button in the upper right part of the screen. Choose ...VIP's on your Sigfox Success
Very Important Principles that ONLY SIGFOX EXPERTS KNOWS. Mounting of the device It’s the climb. We couldn't express it any clearer that most devices performed better when they are mounted vertically or pointing upwards, most of the devices we've ...Check your Sigfox Coverage: Thinxtra Coverage Tool
My device stopped communicating! It is an imperative to check the coverage around the device to give you more insight as to one of the reasons why your device suddenly stops communicating. In most cases the Thinxtra Coverage Tool could help you ...